Hello @L1ngus We would be happy to assist you. Can you tell us a little more information about the complaint you wish to file so we can make sure the proper people get involved?
We have a few teams that handle complaints that we forward to them by email if you send us the complaint either here or through direct message. But who it goes to depends on the type of complaint you want to file.
If it is a legal complaint you can file a notice of dispute here: https://www.xfinity.com/nod/form
If it is a complaint about an ongoing service issue then we can get you in the hands of an Escalations team that can help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityMatthew
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2.1K Messages
1 hour ago
Hello @L1ngus We would be happy to assist you. Can you tell us a little more information about the complaint you wish to file so we can make sure the proper people get involved?
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