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user_w8s2n9
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Saturday, August 8th, 2026 5:14 PM

I want to file a complaint

I have to contact xfinity mobile on multiple occasions to import a phone number, or my existing xfinity mobile account to the xfinity internet at my new address. Every call last 2-3 hours with transfers, and a request that I switch to another phone, although the phone I was speaking on did not require any service support. what can be done in the future to avoid the extended delays? This is xfinity and xfinity mobile. 

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EG

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119.9K Messages

13 hours ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityMarcus

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2.3K Messages

13 hours ago

user_w8s2n9 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have a concern related to a complaint for Xfinity Mobile and the process of transfering a phone number over. I will say the transfer process can be simplified by porting over with your transfer PIN ready and already having a confirmed device that shows as compatible using our checker: https://www.xfinity.com/mobile/byod/compatibility/imei

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user_w8s2n9

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@XfinityMarcus​ I had all the information ready for the porting. This was not an isolated incident. The call before this one was 2 hours, to gain clarity on a charge. That representative said my bank placed the charge on my Xfinity bill because the payment was returned. To say it was escalating having to explain that the banks in the US typically charge your bank account an overdraft fee, and not the actual internet bill is an understatement. You guys have to do better.

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