Visitor
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2 Messages
I want to file a complaint
I have to contact xfinity mobile on multiple occasions to import a phone number, or my existing xfinity mobile account to the xfinity internet at my new address. Every call last 2-3 hours with transfers, and a request that I switch to another phone, although the phone I was speaking on did not require any service support. what can be done in the future to avoid the extended delays? This is xfinity and xfinity mobile.
EG
Expert
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119.9K Messages
12 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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2.3K Messages
12 hours ago
user_w8s2n9 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have a concern related to a complaint for Xfinity Mobile and the process of transfering a phone number over. I will say the transfer process can be simplified by porting over with your transfer PIN ready and already having a confirmed device that shows as compatible using our checker: https://www.xfinity.com/mobile/byod/compatibility/imei
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