I want to file a complaint and I'm always hung up on

MadOtter We appreciate you reaching out to us over our Community Forums. I'm sorry to hear about your experience being hung up on all the time. This is definitely not the experience we want to you, or any of our members. 
We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.