I have been hung up on 3 times by humans today when trying to get changes made and then about 100 times by the auto bot. Their customer support has gotten truly terrible the only way to get a human on the phone is tell them its a billing no
MadOtter We appreciate you reaching out to us over our Community Forums. I'm sorry to hear about your experience being hung up on all the time. This is definitely not the experience we want to you, or any of our members. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.
user_f7c37c
Contributor
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24 Messages
11 hours ago
I have been hung up on 3 times by humans today when trying to get changes made and then about 100 times by the auto bot. Their customer support has gotten truly terrible the only way to get a human on the phone is tell them its a billing no
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XfinityMartyR
Official Employee
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3.1K Messages
11 hours ago
We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.
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