I have been hung up on 3 times by humans today when trying to get changes made and then about 100 times by the auto bot. Their customer support has gotten truly terrible the only way to get a human on the phone is tell them its a billing no
MadOtter We appreciate you reaching out to us over our Community Forums. I'm sorry to hear about your experience being hung up on all the time. This is definitely not the experience we want to you, or any of our members. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.
Your team keeps saying its not the experience you want us to have but all of us are having it so what are you all going to do to change it? Saying it literally does nothing for us???
The only way to talk to a human is to tell them its a billing issue. And then its about a 4% chance you will get someone who will actually want to help you.
user_f7c37c
Contributor
•
24 Messages
3 hours ago
I have been hung up on 3 times by humans today when trying to get changes made and then about 100 times by the auto bot. Their customer support has gotten truly terrible the only way to get a human on the phone is tell them its a billing no
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XfinityMartyR
Official Employee
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3.1K Messages
3 hours ago
We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.
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0
user_f7c37c
Contributor
•
24 Messages
3 hours ago
Your team keeps saying its not the experience you want us to have but all of us are having it so what are you all going to do to change it? Saying it literally does nothing for us???
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