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Visitor

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1 Message

Friday, March 17th, 2023 9:33 AM

Closed

I want to downgrade to internet only

I have no need for tv and would like to downgrade to internet only.

Official Employee

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3.2K Messages

2 years ago

I would be happy to assist you with checking promotions for internet only packages for your account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

Visitor

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1 Message

2 years ago

I just want Internet want to downgrade

Contributor

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367 Messages

Hello @user_8fd467 , thank you for taking the time to reach out to our great team through Forums. I understand you are looking to change your services with us. I'm happy to assist you. Xfinity does not charge any fees when making changes, you can do this anytime. In order to talk about options and what you are looking for, 

Could you please send our team a direct message with your full name and full address? 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

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