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user_94f864
1st Topic

2 Messages

Thursday, September 28th, 2023 6:52 PM

Closed

I want to downgrade my internet plan

I can see how to upgrade my plan, but not how to downgrade it. Please inform me how to downgrade my plan. 

Question

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Updated 

2 years ago

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EG

Expert

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110.3K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.2K Messages

2 years ago

Hi, @user_94f864! Welcome to the XFINITY forums page. Thank you for spending your time today to reach out for help with downgrading your plan. We are the perfect team to assist with this over social media. May I ask why you are wanting to downgrade?

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user_94f864

2 Messages

I currently have a base plan as part of my apartment complex. I believe it is part of a bulk plan. But, I'm currently paying extra money to get 600mbs down. I just want to revert back to the base plan (not cancel my service entirely) because I'm not in need of 600mbs. Please inform me how to revert back to the base plan.

2 years ago

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XfinityAngie

Official Employee

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1.8K Messages

@user_94f864, If you could send us a DM with your name and full address, we can take a closer look and get this taken care of for you. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
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2 years ago

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