Visitor
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5 Messages
I want to downgrade internet and remove all TV, the website will not allow me.
Is this not possible to do? Xfinity has the 10G $25/month promotion that I would like to move over to. I would also like to end my cable tv entirely.
Visitor
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5 Messages
Is this not possible to do? Xfinity has the 10G $25/month promotion that I would like to move over to. I would also like to end my cable tv entirely.
CCAlisha
Problem Solver
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571 Messages
2 years ago
Hello, user_957553 our team would be happy to assist you with making changes to your services. Please send us a DM with your full name and address.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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