Visitor
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1 Message
I want to change to wifi only HELP
I have been paying for television and I don't even own a television! Please please please help me to change to wifi only. I spent almost 2 hours on a phone call to service and they said it was changed and emailed me the order yet I am STILL being charged for the tv service
EG
Expert
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121.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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3.1K Messages
28 minutes ago
Hello there, @user_zf85bc. I would be more than happy to help update your account with an internet only plan. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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