I want to change my plan but since you have made that an infuriating endeavor, I want to cancel my service

user_5b610d, Thank you for reaching out to Xfinity Support. I am sorry to hear you have had a difficult time. I would be happy to assist you with finding a new promotion if you would like. Losing a customer is not something we want to do either, but I understand if that is what you feel you need to do. Either way, 

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