Visitor
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1 Message
I want to change my internet plan while removing another service.
I tried to customize my plan to upgrade my internet speed to 2 gig, while also removing my TV services, because I do not watch TV anymore and would rather stop paying for that service. I cannot change the services myself because it always said "Please select a servce to replace each plan." I do not wish to select a TV service plan. Can you guys get someone to help me change my plans?
XfinityAldrik
Official Employee
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2.8K Messages
5 days ago
Thank you for reaching out to us on our community forums @lann70! If you're no longer watching TV and only want to upgrade your Internet service, it would definitely be frustrating to get stuck in a loop where the website keeps asking you to pick a replacement TV package.
Based on what you've described, it sounds like the account will likely need assistance from our team to remove the TV portion of the services. We can also help upgrade your internet plan.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here.
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