user_7gem6j, Hi there! Thanks for reaching out. I completely understand. Keeping your monthly expenses manageable is important, and I’m sorry to hear the cost has reached a point where you’re considering canceling. Before we proceed, I’d be happy to review the options available for your account to see if there’s a way to lower your monthly bill. Would you be open to taking a look at those first?
user_pay8tq We appreciate you reaching out to us over our Community Forums. It sounds like you had a promotion roll off your account, and the bill has increased. Have you had a chance to review your account online for any possible options to bring your bill back down?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
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122.8K Messages
11 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
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3.6K Messages
11 days ago
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