Visitor
•
2 Messages
I want to cancel without a call or trip to store
I tried to find the direct message icon and i can't find it until now
where I can find it and how i can cancel my internet service
Visitor
•
2 Messages
I tried to find the direct message icon and i can't find it until now
where I can find it and how i can cancel my internet service
XfinityMatthew
Official Employee
•
2K Messages
1 hour ago
Hello @user_vdet46 We can certainly help you with the cancellation of service. The direct messaging icon is in the top right corner to the left of the notifications bell. It may not have been visible at first because one of our forums rules is to post your issue publically before going to direct messages. It should look like a speech bubble. Please use the steps below to message us, the link will have a step by step with images:
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
1
0