Visitor

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3 Messages

09/20/2026 7:04 PM

I want to cancel my Xfinity mobile service.

Hello, I’m looking to cancel my Xfinity mobile service. I had a call scheduled but never got put through with a representative. At this point, I would like to just cancel my Xfinity mobile service without having to call. 

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Official Employee

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2.9K Messages

1 hour ago

 

user_h6lach, thank you for reaching out and creating a new post. If you need to cancel service, the mobile team will need to speak with you directly. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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