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user_h6lach
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Visitor

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4 Messages

09/20/2026 7:04 PM

I want to cancel my Xfinity mobile service.

Hello, I’m looking to cancel my Xfinity mobile service. I had a call scheduled but never got put through with a representative. At this point, I would like to just cancel my Xfinity mobile service without having to call. 

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1 hour ago

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XfinityVianney

Official Employee

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3K Messages

1 month ago

 

user_h6lach, thank you for reaching out and creating a new post. If you need to cancel service, the mobile team will need to speak with you directly. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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user_4wjqd4

Visitor

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1 Message

1 hour ago

ive been on hold over 1 hour.  i need my phone cancelled.

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XfinityAngie

Official Employee

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3.1K Messages

 

user_4wjqd4, thanks so much for reaching out to us through Xfinity Forums. I am sorry to hear you need to cancel your service. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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