I want to cancel my xfinity internet service effective 10/26/2026. I have already unplugged the device.

user_orlnsuHello there! Thanks for reaching out to us for help with cancelling the internet service. I'm sorry that you no longer need the service. You reached the best team to help out. Currently with downgrades and cancellations the online options can be limited on some account, which is where my awesome team can help out. We will verify your account and set up the order to remove the internet. From there we will follow up with you to ensure the account closes and that the equipment is removed so that there are no additional issues. 

 

Since this will require your personal details can you please send us a direct message with your name and service address? 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514