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user_xd7zl8
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Saturday, March 1st, 2025 7:25 AM

I want to cancel my TV service

Long story short I need to cancel my TV service but for some odd reason it won't let me only telling me I can only replace it with something else 

I only want the internet no television no phone but it won't let me can anyone help me I don't really want to call them I'm not a big talker

Question

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Updated 

3 months ago

32

2

EG

Expert

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111K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.3K Messages

3 months ago

 

user_xd7zl8 Thanks for posting on our Forums. Our team can assist with changing your plan to internet alone. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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