I want to cancel my service

user_uhz4fq Thank you for stopping in for help with canceling services. We are always sorry to see a customer go, but we are able to assist with that since, in most areas, you need to speak with an agent to process that disconnect. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.