We appreciate you reaching out here to schedule cancelation, @user_ff0u9g. We're sad to hear you need to cancel. Is there anything we may do to change your mind or transfer service if moving? Either way, we can assist.
@user_ff0u9g In order to assist with cancelation and to access your account, we'll need for you to send us a Direct Message. In the DM, please provide your full name and service address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_ff0u9g thank you for sending the direct message. I'll follow up with you there to continue with the disconnection of the account.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityLinda
Official Employee
•
2.4K Messages
2 hours ago
We appreciate you reaching out here to schedule cancelation, @user_ff0u9g. We're sad to hear you need to cancel. Is there anything we may do to change your mind or transfer service if moving? Either way, we can assist.
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