Welcome to the community forums, user_poedkr! We'll be sorry to see you go, but our team can absolutely help with getting your account squared away. We can also see what we can do to help with the errors you mentioned if you'd like! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_poedkr
Visitor
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2 Messages
12 hours ago
Xfinity insists I schedule a call a week from now just to cancel, I want to cancel now, since you cannot remedy your errors.
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EG
Expert
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118.9K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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