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ozguno
1st Topic

Visitor

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1 Message

Saturday, June 27th, 2026 8:22 AM

I want to cancel my internet service

Can I do that here? Who do I need to connect to? Trying to call takes forever to deal with, and puts me through a lot of upsell talk, and I'm really just looking to disconnect.

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4 hours ago

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XfinityMarshante

Official Employee

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1.3K Messages

1 month ago

Hello @ozguno, thank you for taking the time to leave a post. Great question. You absolutely can get help with cancelling your internet service, and we'll do our best to make this as straightforward as possible for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support." 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

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user_iwyee3

Visitor

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1 Message

4 hours ago

It really helps. Thank you for your information! I am also looking for a way to disconnect my service without calling

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