I want to cancel my internet and I do NOT want to call. why is this hidden???

@user_ikc11o Thank you for taking the time to reach out to us here on our Xfinity Forums. As sad as we are to hear that you are looking to cancel your services, our team can assist you with your request. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it