Visitor
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1 Message
I want to Cancel my Cable TV but keep Internet and Phone
I want to cancel my cable tv (X1 TV) but keep my internet and phone. Can someone help me? Thank you.
Visitor
•
1 Message
I want to cancel my cable tv (X1 TV) but keep my internet and phone. Can someone help me? Thank you.
XfinityThomasC
Official Employee
•
2.5K Messages
4 months ago
Hello, @user_7e0699
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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