Hello, @user_1w5ec5 thank you for reaching out over Xfinity Forums. I'm glad our great Forum expert @EG was able to move your post and bring this to my attention you've contact the right place to get assistance with changes to your account. I'll need to gather some information that we don't want here in our public conversation to continue.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
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• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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EG
Expert
•
118.3K Messages
10 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
•
2.3K Messages
10 hours ago
Hello, @user_1w5ec5 thank you for reaching out over Xfinity Forums. I'm glad our great Forum expert @EG was able to move your post and bring this to my attention you've contact the right place to get assistance with changes to your account. I'll need to gather some information that we don't want here in our public conversation to continue.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0