1 Message
I want to cancel account
I can't direct message support people so now I am stuck. I will be messaging the FTC, if I can sign up ONLINE without talking to someone I should be able to cancel ONLINE without have to talk to someone.
1 Message
I can't direct message support people so now I am stuck. I will be messaging the FTC, if I can sign up ONLINE without talking to someone I should be able to cancel ONLINE without have to talk to someone.
XfinityAldrik
Official Employee
•
2.2K Messages
8 months ago
Good evening @user_r3114m! Thank you for reaching out to us on our community forums! While we’d regret seeing you go, our team can assist with disconnecting your services online via direct message here on our forums.
Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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