Visitor
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2 Messages
I want the offer that new customers get of $50/month for 5 years.
I don't understand why the company would give new customers 5 year cheap plans and not offer anything close to existing customers.
That is cheaper than my initial intro price which expired after 1 year! I guess my only option is to go with a worse AT&T plan for 90 days and come back?
Seems like even worse customer service than I'm used to from these guys.
EG
Expert
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120.5K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.7K Messages
7 hours ago
@EG Thank you!
@user_oyustz We appreciate you taking the time to meet us here in our community. We can review your account, and share what's available to you. If we may, please send us a Direct Message with your name and complete service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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