i want the 5 year price lock on the internet

xfinity has a 5 year guarantee price for existing customer For $50 a month for 5 years. Talked with the overseas people they said no such deal, well its all over the xfinity web. how do i get it?

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EG

Expert

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118.7K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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2.5K Messages

5 months ago

Hello @user_bcf169 for the best deals available we do recommend signing in to your account over at Xfinity.com. If you need assistance with the offers available please let us know.

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I have talked with 6 agents they tell me they can’t see to offer for EXISTING customers 5year for $50 month for internet.The last guy I talked with told me after 30 minutes on the phone he could give me the deal but my bill would go up $100. I told him for being a customer for over 33 years maybe it’s time to part ways!! If Xfinity puts this deal out there why don’t they honor it!!!! That’s false advertising!!!’nn

3

XfinityBillie

Official Employee

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4.2K Messages

user_bcf169 I definitely understand the frustration, we truly appreciate your loyalty with us over 30 years. I would be more than happy to take a look at the account to see what promotional offers you are eligible for. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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ILeslie

New Poster

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5 Messages

@user_bcf169 its really shady that xfinity doesnt value their loyal customers. Im cancelling everything. My bill has gone up to $328 from $201 same exact service. Im DONE

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20 days ago

0

XfinityLinda

Official Employee

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2.5K Messages

@ILeslie Sorry to hear about the trouble with your billing. We can assist. Please send us a Direct Message with your full name and service address.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

20 days ago

0

Customer Service

user_bcf169

i want the 5 year price lock on the internet

EG

XfinityEva

user_bcf169

XfinityBillie

ILeslie

XfinityLinda

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