Visitor
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1 Message
I want my refund
I have been fighting about my bill for several months.This month the bill was supposed to be 245 instead they charged me the regular 345.I asked them to not take out the money as I didn’t have it they did and I was was overdrawn and I have a 35.00 charge besides.I am on a fixed income and I can’t keep doing this.After calling,I was offered a refund but now I have to show them my bank account and the money I had in the account before they took the money out.This is unacceptable,they took the money out why do I have to show proof?I have been with you for 16 years,I can’t believe that you treat loyalty like this!I want my refund now!Your customer service promises and promises and never deliver!I am so tired of being treated like this!
XfinityRaul
Official Employee
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3.2K Messages
39 minutes ago
@user_5c2d7i Thanks for reaching out to us via Forums to make us aware of your billing concern. I would be more than happy to review your account to see what we can do to correct this for you. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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