Visitor
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1 Message
I want higher management to contact me
I have had issues with Xfinity/Comcast since becoming a member in Sept. 2022. I have had issues with literally everything and still having issues with one area. I think it's [Edited: "Language"] that agents refuse to give me a direct contact person to speak to. So I end up playing phone tag and messaging tag and the issues goes on and on. I want my issue resolved ASAP and not have to pay for the next 3 months due to the time and energy I've spent on all issues related to Xfinity/Comcast.
CCEdgardo
Problem Solver
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513 Messages
2 years ago
Hi there, @user_36bcfd. Thank you for reaching out and posting on our forums. I will be more than happy to assist you with your service issues.
Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110.6K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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