Contributor
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61 Messages
I want a USA based LIVE CALL with an AGENT!!!
I dont want your AI suggestions, dont want your outrageous automated menu, and do not want your Xfinity Assistant. With the millions your making off customers, I want a live salary paid human being from the USA to speak to regarding an issue/questions. NO ONE has the time to jump through these hoops/run arounds to try and unlock the magic trick to speak with someone. I cant wait for legislation to be passed to put an end to companies treating their customers like this.
XfinityAlyssaA
Official Employee
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1.8K Messages
8 months ago
Good afternoon @VideoGamer23, and thank you for reaching out on our Community Forums today, we hope you are otherwise having a fantastic Thursday so far. We are sorry to hear about your frustrations trying to connect with a live agent and appreciate your feedback. This is definitely not how we want our customers to feel though and assure you that our Communities team is here to help. We are also a USA based team on our Community Forums and real life agents. :) We'd be happy to help with any questions or concerns you have. We value your time and don't want you to have to jump through any more hoops. How can our team assist you today?
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