Skip to main content

    Support

    Offers

VideoGamer23's profile
VideoGamer23
Discussion Driver
Rousing Reactor
Expressive Exchange

Contributor

 • 

61 Messages

Thursday, August 29th, 2024 8:12 PM

Closed

I want a USA based LIVE CALL with an AGENT!!!

I dont want your AI suggestions, dont want your outrageous automated menu, and do not want your Xfinity Assistant. With the millions your making off customers, I want a live salary paid human being from the USA to speak to regarding an issue/questions. NO ONE has the time to jump through these hoops/run arounds to try and unlock the magic trick to speak with someone.  I cant wait for legislation to be passed to put an end to companies treating their customers like this.

Question

 • 

Updated 

8 months ago

207

1

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

8 months ago

Good afternoon @VideoGamer23, and thank you for reaching out on our Community Forums today, we hope you are otherwise having a fantastic Thursday so far. We are sorry to hear about your frustrations trying to connect with a live agent and appreciate your feedback. This is definitely not how we want our customers to feel though and assure you that our Communities team is here to help. We are also a USA based team on our Community Forums and real life agents. :) We'd be happy to help with any questions or concerns you have. We value your time and don't want you to have to jump through any more hoops. How can our team assist you today? 

 

2

0

VideoGamer23

Contributor

 • 

61 Messages

I want a call back from an agent to speak with on the phone...

8 months ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Gotcha, I understand you are looking for a call back from an agent to speak with on the phone @VideoGamer23. Our team does keep all interactions on the platform you reached out to us on for documentation purposes. If you prefer to speak over the phone you can call us at 1-800-Xfinity (800-934-6489). You can also request a callback from Xfinity. To do so please visit xfinity.com/support/schedule-callback to get started. If you’re not signed in to your account, you’ll be prompted to do so using your Xfinity ID and password. 

 

Our team is well-equipped to handle a wide variety of customer account and service issues and will be happy to help with whatever concerns you may have. We would be more than happy to assist you, please let us know if we can help! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

forum icon

New to the Community?

Start Here