Visitor

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2 Messages

09/05/2026 8:03 PM

I used my own modem

I keep getting notices to return a modem after discontinuing my internet service but I had my own modem and never used any equipment from xfinity

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Official Employee

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3.4K Messages

7 hours ago

 

user_59xrdl Thank you so much for stopping in for help with this notice to return equipment. These notices are not always for modems. Does your current notice provide any details for the equipment? 
With some of our internet only plans we previously offered a Flex/Xumo 4k Streaming box free for as along you had Xfinity internet. There was not monthly rental fee but does need to be returned. 

 

Visitor

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2 Messages

No, I called Xfinity today and they told me the notices were probably a scam and that I didn’t owe anything. Thanks!

Official Employee

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3.4K Messages

 

user_59xrdl We do send out those notices, so I wouldn't say scam. I would be more than happy to review your account details and confirm for you if you would like to be safe. Just let me know.

 

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