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user_8ebeaa
1st Topic

Visitor

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2 Messages

Wednesday, August 31st, 2022 5:55 PM

Closed

I updated my plan online today but did not receive a confirmation

How can I get someone to find out if my change went through.  It's been about 2 hours and I did not receive the confirmation email.  Also, when I entered the final screen for making the change, the screen kinda "went away".

Thanks

Question

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Updated 

3 years ago

259

2

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EG

Expert

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111.7K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasC

Official Employee

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2.7K Messages

3 years ago

Hello @user_8ebeaa! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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user_8ebeaa

Visitor

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2 Messages

@XfinityThomasC​  I gave up on the forum and made an appointment at the Xfinity store and went there to change my plan.  My online change was not in the system, so that didn't work.  The store changed my plan for me, and all is well.

3 years ago

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XfinityEva

Official Employee

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1.8K Messages

@user_8ebeaa Thank you for the update and we are glad you were able to update your plan. We are here to help if you need any further assistance with your new plan or service. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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