Visitor
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1 Message
I type in my request for help and nothing happens. How do I send a request to you?
I have a promotional debit card which expired in July, 2026. I was saving it to use for my daughter's Celebration of Life dinner and just did not notice it had an expiration date. Can you please help me get it reissued? Thanks so much.
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EG
Expert
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120.7K Messages
4 hours ago
The concern is not "Home Networking help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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3.1K Messages
4 hours ago
Thank you for reaching out to our team. I will be happy to get a new card sent out from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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