Visitor
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2 Messages
I think someone hacked my account
Any chance I could get some assistance? I don’t need to speak to an actual person, I know that would be a lot to ask. Your AI assistant isn’t able to help me. I think my account was hacked or someone attempted to hack it. I would just like to know if that was the case.
XfinityJamesC
Official Employee
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3.3K Messages
9 hours ago
Greetings, @user_gq0cku! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your account, but you have definitely come to the right place for assistance.
Can you tell me a little more about what happened? Are you seeing account changes that you did not make or authorize? Have you been getting unusual security alert notifications?
Our Customer Security Assurance (CSA) Team is a great resource for any account security issues. You can file a report with them by going to https://spa.xfinity.com/help, or by calling 1-800-934-6489 and asking for the "CSA Team" by name. They are available from 8am to 12am (Eastern), 7 days a week.
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EG
Expert
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122.4K Messages
9 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
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