I think someone hacked my account

Hi James,

Thank you very much for trying to help me. I was finally able to speak to someone.  The AI chat bot thing is horrible. Every time I have had to contact Xfinity it turns into an at least an hour long ordeal that leaves me incredibly frustrated. Once I’m able to speak or text with someone my problem is usually resolved in 10 minutes. The Representatives are always friendly and helpful. My problem is with Xfinity’s business model. I have not found a way to contact a human directly without spending a significant amount of time haggling with the chat bot. It leaves me wanting to chuck my phone out the window. Xfinity is the only business I absolutely dread having to contact. It would be nice if the customers were provided an easily located phone number or the ability to text with a representative directly. Anyhow thanks again for offering to help. 

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