Visitor
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1 Message
I started to process in January to move my home phone to a xfinty cell and down graded my cable channels. This has been a nightmare.
I have been on many phone calls with customer service trying to finalize a process I started in early January. Every time I talk with an individual that the process will proceed forward
it is not.
Is it possible to talk with someone in charge of customer service? Talking with an agent is a waist of time. I was just on for 22 minutes and then disconnected with no call back. my other
calls over last one and a half months have been over an hour. This is so time consuming, I just want resolution.
My name is Michael [Edited: "Personal Information"]
phone is [Edited: "Personal Information"]
I am highly considering canceling my entire account with xfinity.
XfinityDena
Official Employee
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4.1K Messages
2 hours ago
Thank you for reaching out @070800 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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