1 Message
I signed up for mobile service w/$45 bundle of $45 off my internet for 2 yrs. Still waiting since October. Please fix this.
I was promised $45 bundle for signing up for mobile service in October. I’m supposed to get $45 off internet for 2 yrs. Still nothing. Please fix this.
I was on chat yesterday & agents kept passing me off to other agents to total 10 different ones & nobody knew anything.
phone call was even more of a nightmare. Promises but not just lies.
how do we get to talk to someone in the USA who knows their job?
XfinityVianney
Official Employee
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2.2K Messages
1 year ago
Hi, @user_bpt73q. Thank you for reaching out and creating a new post. I see you've had some trouble getting answers regarding your mobile discount. Here on Forums, we are limited on accessing Xfinity Mobile billing details at this time. We do recommend you continue to work with our mobile experts. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here https://www.xfinity.com/xfinityassistant/?channel=xMobile.
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