Visitor
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1 Message
I signed up for and paid for 1 gig service, but Xfinity will not honor this
Hello,
I signed up for Xfinity 1 gig service, paid the initial fee, and had someone come out to install it. They said they have to run a new line to the house.
There were several weeks of ice preventing the utility people from running the line. I've now had it installed, but when I go to activate, they won't give me the price I signed up for.
What gives? I'd settle for something slower, but now I can't even get the Peacock deal! This is outrageous!
Should I cancel? This feels like I've been scammed.
Thank you !
XfinityDilary
Official Employee
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3.2K Messages
1 day ago
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XfinityLinda
Official Employee
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2.4K Messages
12 hours ago
@charles_dumpster Glad to see we were able to turn this around and get you taken care of today. Thanks again for reaching out here in our community.
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