I signed up for and paid for 1 gig service, but Xfinity will not honor this

Hello,

I signed up for Xfinity 1 gig service, paid the initial fee, and had someone come out to install it. They said they have to run a new line to the house.

There were several weeks of ice preventing the utility people from running the line. I've now had it installed, but when I go to activate, they won't give me the price I signed up for.

What gives? I'd settle for something slower, but now I can't even get the Peacock deal! This is outrageous!

Should I cancel? This feels like I've been scammed.

Thank you !

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XfinityDilary

Official Employee

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3.2K Messages

3 hours ago

Thank you for posting on our community forums, charles_dumpster. I’m sorry to hear about your pricing concerns. We’d be happy to review your account and see what options may be available to help. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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charles_dumpster

I signed up for and paid for 1 gig service, but Xfinity will not honor this

XfinityDilary

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