I returned a cable box in October 2023
I returned a cable box in October 2023 and have proof email that it was received. They never took it off my bill. For almost 2 years i have asked for removal, they remove it and then it comes right back on. I am not going tp pay for something I do not have. How do I get this fixed after 2 years? I have spoken on the phone about this and had numerous chats. Every time I am promised it is removed from the bill but it always eventually comes back!
EG
Expert
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111K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2K Messages
2 days ago
@carolsgn Thanks for making us aware you're having issues removing this cable box from your account. I would be more than happy to review your account to see what we can do to get this resolved once and for all. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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