Visitor
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3 Messages
I redeemed Universal tickets but doesn’t show anywhere
When I redeemed the free Universal Tickets I got an email so I went to the email thinking the code was there and instructions were there as well. The email said to go back to my redeemed benefits for my code and instructions on how to redeem it but when I went back there was no redemption code or anything similar.
user_da60q1
Visitor
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3 Messages
7 hours ago
Also, I saw a similar forum and there it said to sign out and log back in and I tried that but still nothing. The only confirmation I have is the email saying I unlocked my Universal tickets.
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XfinityJohnG
Official Employee
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2.7K Messages
7 hours ago
Thank you for reaching out to us here. I will be happy to look at any issue with redeeming that reward from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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