1 Message
I recieved email for cancellation last night
I called customer support to stop them from cancelling my service. I assume the issue is my new neighbors moved in yesterday. The agent over the phone hooked me up with a new promotional price for my internet.
But after the phone call. I recieved an email from xfinity with the updates to my price/plan. But it also said xfinity internet cancelled. And xfinity xfi cancelled.
Is it possible for anyone here from xfinity give my account a once over to make sure my account doesnt shut off in 2 weeks?
XfinityEmilyB
Official Employee
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2.2K Messages
2 years ago
Welcome to our community forum, @user_0ca52f! I know I'd be concerned if I received confirmation Emails for changes I didn't request so let's figure out what's going on. When you change your promotion, you will see the previous promotions listed as "cancelled" and the new deal added. I can definitely check the account to make sure everything was completed properly.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).
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