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ar1059
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Regular Visitor

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6 Messages

Thursday, August 8th, 2024

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I recently moved. Was told that my accounts would merge. I was a diamond. Just got email saying I was silver.

Moved, accounts not merged.  Lost diamond status

Question

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Updated 

1 year ago

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XfinityDena

Official Employee

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3.4K Messages

1 year ago

@ar1059 I am happy to take a look. I want to be sure we can get everything figured out for you with your reward status. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

(edited)

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ar1059

Regular Visitor

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6 Messages

1 year ago

XfinityDena,  can you please send me a direct link

Note: This comment was created from a merged conversation originally titled Link

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XfinityDena

Official Employee

 • 

3.4K Messages

@ar1059 Are you signed in to your account? We are unable to send you a link or message you. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

ar1059

Regular Visitor

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6 Messages

I am signed in, thank you

1 year ago

0

XfinityDena

Official Employee

 • 

3.4K Messages

Are you able to send a message @ar1059?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityRaul

Official Employee

 • 

2.1K Messages

@ar1059 We don't have a way to message you or send a link.

To send a direct message you may need to:

Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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