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user_ifqpc0
1st Topic

Visitor

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2 Messages

Tuesday, August 26th, 2025

I received equipment I did not ask for

I have received a few packages delivered to my house with equipment I have never asked for and the recipient its not me. How can I return these packages? Can I drop them off at the nearest xfinity location?

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3 days ago

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XfinityLinda

Official Employee

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2.1K Messages

3 days ago

Thank you for meeting us here in our community, @user_ifqpc0. We appreciate you sharing the package situation, and yes you can take them to the nearest Xfinity Store. I'm assuming you're a Xfinity customer? If so, I'd like to check your account to make sure your services won't be cancelled in error. Have you received an email about that? 

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user_ifqpc0

Visitor

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2 Messages

I am a customer, I have not received any email about that. All the boxed I received have different names, but all of them have my home address. 

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3 days ago

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XfinityChelseaB

Official Employee

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1.9K Messages

@user_ifqpc0, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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