Hello, @user_3ouucy that does sound suspicious. My first question would be, do you have any secondary users on your account? Have you spoken with them all about this password change? Phishing is used by internet scammers pretending to be real companies in email or text messages to try to get people to share usernames, passwords, account information, or credit card numbers. Usually, phishing emails or text messages ask to click on a link in the message to confirm or update contact details or credit card information. Like spam, phishing messages are sent to many people, with the hope someone will respond and share their personal information. Xfinity can help with phishing messages. By visiting spa.xfinity.com/alerts, customers can stay educated about internet security. The site is regularly updated with important Security Alerts and Top Phishing Scams. For more details see:
EG
Expert
•
122.5K Messages
56 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityThomasC
Official Employee
•
3.8K Messages
48 minutes ago
Hello, @user_3ouucy that does sound suspicious. My first question would be, do you have any secondary users on your account? Have you spoken with them all about this password change? Phishing is used by internet scammers pretending to be real companies in email or text messages to try to get people to share usernames, passwords, account information, or credit card numbers. Usually, phishing emails or text messages ask to click on a link in the message to confirm or update contact details or credit card information. Like spam, phishing messages are sent to many people, with the hope someone will respond and share their personal information. Xfinity can help with phishing messages. By visiting spa.xfinity.com/alerts, customers can stay educated about internet security. The site is regularly updated with important Security Alerts and Top Phishing Scams. For more details see:
0
0