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user_806b81
1st Topic

Visitor

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1 Message

Friday, July 10th, 2026 2:17 PM

I received an email promo for $1 movie night for July 7th to July 12, but the tile is missing.

I've logged on/off from the Web portal numerous times and the tile does not show up. Can you help resolve this issue.

Question

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Updated 

3 hours ago

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XfinityBenjaminM

Official Employee

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3.1K Messages

7 hours ago

 

user_806b81 Hello! Have you tried clearing your cookies/cache and then trying again? You may also want to try another browser if you have not already done that.

 

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XfinityBenjaminM

Official Employee

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3.1K Messages

3 hours ago

 

user_806b81 We see your Direct Message. In the future, please wait to be invited to send a DM. We mention this due to our Forums Guidelines, and it is a violation to send an Unsolicited Direct Message to an Official Xfinity Employee. We will respond to your DM shortly.

 

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