1 Message
I received an email and text message stating that the internet equipment had been delivered but I haven't received it yet.
I received an email and text message stating that the internet equipment had been delivered but I haven't received it yet.
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XfinityVianney
Official Employee
•
2.3K Messages
4 months ago
Thank you for reaching out. I'll be glad to help get you another device. In the meantime, we can discuss opening a claim with the shipper and the best next steps. Please send me a direct message with your full name and service address to get started. I'll be glad to help.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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