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user_mcj54m
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3 Messages

Friday, December 6th, 2024

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I received an email about a cancellation request, but I never made that request

I got an email about a cancellation request, but I never made that request. I want to keep my internet service and equipment.

Please help me check this issue. Thank you.

Question

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Updated 

8 months ago

 • Edited

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XfinityJohnG

Official Employee

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2K Messages

8 months ago

Thank you very much for reaching out to us here @user_mcj54m. I would be happy to take a look at any order on your account. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

2

user_mcj54m

3 Messages

Thank you for your response. I contacted "Xfinity Support" and the issue is resolved.

8 months ago

0

CCKrista

Retired Employee

 • 

1.5K Messages

You're welcome :) We're committed to delivering the amazing entertainment and services you rely on today, and the new experiences you'll love down the road.

 

If you need help in the future, please feel free to contact us. One of the things I love most about this platform is that we are able to help customers at their convenience and can pick up right where you left off.

 

We know you have choices, and we thank you for choosing Xfinity. I hope you have a great day.

8 months ago

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